Privacy Policy

Effective Date: June 1, 2026

Last Updated: June 1, 2026

1. Introduction

Midlaj Industries Pvt. Ltd. ("Midlaj Plywood," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us through the website **midlajplywood.com** (the "Website").

This Privacy Policy explains what information we collect, how we use and protect it, and the rights available to you under the Individual Privacy Act, 2075 (2018) of Nepal, the Electronic Transactions Act, 2063 (2008), and other applicable laws.

By using the Website, you consent to the practices described in this Privacy Policy

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

When you submit a contact form, inquiry, quotation request, newsletter signup, or any other communication on the Website, we may collect:

  • Full name

  • Business or company name

  • Email address

  • Phone number / WhatsApp number

  • Postal address, city, district, country

  • Profession or business category (dealer, contractor, architect, retailer, individual)

  • Inquiry message, product interest, project details

  • Any other information you voluntarily share

2.2 Information Collected Automatically

When you visit the Website, we may automatically collect technical information, including:

  • IP address

  • Browser type and version

  • Device type, operating system, screen resolution

  • Pages visited, time spent on pages, navigation behavior

  • Referring URL and exit URL

  • Date and time of visit

  • General geographic location (city, country level)

2.3 Cookies and Similar Technologies

The Website uses cookies, web beacons, pixels, and similar tracking technologies to:

  • Maintain Website functionality and remember user preferences.

  • Analyze traffic patterns and user behavior through tools such as Google Analytics.

  • Measure the performance of marketing campaigns (e.g., Facebook Pixel, Meta Ads).

  • Improve user experience and Website design.

You may control or disable cookies through your browser settings. Disabling cookies may affect certain Website features.

3. How We Use Your Information

We use the information collected for the following purposes:

  • To respond to your inquiries, quotation requests, and business correspondence.

  • To communicate product information, pricing, and business proposals.

  • To process and follow up on dealership, distributorship, or partnership opportunities.

  • To send marketing communications, newsletters, or promotional offers (with your consent).

  • To analyze Website usage and improve content, structure, and performance.

  • To detect, prevent, and address security threats, fraud, and technical issues.

  • To comply with legal obligations, court orders, or regulatory requests in Nepal.

  • To maintain internal business records and customer relationship management.

4. Legal Basis for Processing

We process your personal information based on one or more of the following grounds:

  • Your consent, given when you submit information through the Website.

  • The necessity of processing to respond to your inquiry or fulfill a business request.

  • Our legitimate business interests, including marketing, analytics, and security.

  • Compliance with applicable laws and regulations of Nepal.

5. Sharing and Disclosure of Information

Midlaj Plywood does not sell, rent, or trade your personal information to third parties.

We may share your information only in the following limited circumstances:

  • Authorized employees and representatives of Midlaj Industries Pvt. Ltd. who handle inquiries, sales, and customer service.

  • Trusted third-party service providers assisting with Website hosting, email delivery, analytics, customer relationship management, marketing automation, or IT support. Such providers are bound by confidentiality obligations.

  • Authorized dealers, distributors, or sales partners when an inquiry is regionally routed for direct response.

  • Government authorities, regulators, or law enforcement when required by law, court order, or to protect the rights, property, or safety of the Company or others.

  • In connection with corporate transactions such as merger, acquisition, restructuring, or sale of assets, where personal information may be transferred as part of the transaction.

6. Data Retention

We retain personal information for as long as necessary to:

  • Fulfill the purpose for which it was collected.

  • Maintain business records, accounting, and tax compliance under Nepal law.

  • Resolve disputes and enforce agreements.

  • Comply with applicable legal and regulatory obligations.

Inquiry data is generally retained for a minimum period of three (3) years for business continuity and follow-up purposes. After this period, data is either anonymized or securely deleted unless longer retention is required by law.

7. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure server hosting and HTTPS encryption.

  • Access control and authentication for internal systems.

  • Limited access to personal data on a need-to-know basis.

  • Routine system updates and security monitoring.

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. You acknowledge and accept this inherent risk when sharing information online.

8. Your Rights

Subject to applicable laws, you have the following rights regarding your personal information:

  • Right to Access — Request a copy of the personal information we hold about you.

  • Right to Correction — Request correction of inaccurate or incomplete data.

  • Right to Deletion — Request deletion of your personal information, subject to legal and business retention requirements.

  • Right to Withdraw Consent — Withdraw consent for marketing communications at any time by clicking "unsubscribe" or contacting us directly.

  • Right to Object — Object to specific processing activities, such as direct marketing.

  • Right to Lodge a Complaint — Contact the appropriate regulatory authority in Nepal if you believe your privacy rights have been violated.

To exercise any of these rights, contact us using the details provided in Section 14.

9. Children's Privacy

The Website is intended for business and adult users. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such data, we will delete it promptly. Parents or guardians who believe their child has provided personal information should contact us immediately.

10. Third-Party Websites and Services

The Website may contain links to third-party websites, social media platforms, payment gateways, or external service providers. This Privacy Policy does not apply to such third parties. We are not responsible for the privacy practices, content, or actions of third-party platforms. We encourage you to review the privacy policies of any third-party site you visit.

11. Marketing Communications

If you have provided your contact details, we may send you product updates, newsletters, dealership opportunities, or promotional content related to Midlaj Plywood. You may opt out at any time by:

  • Clicking the "Unsubscribe" link in any email communication.

  • Sending an opt-out request to the contact email listed below.

  • Replying "STOP" to WhatsApp or SMS marketing messages.

We will continue to send transactional and business-related communications (such as inquiry responses, order confirmations, and dealer correspondence) even after you opt out of marketing.

12. International Data Transfers

Midlaj Plywood is based in Nepal. However, some of our service providers (e.g., website hosting, email delivery, analytics) may be located outside Nepal. By using the Website, you consent to the transfer of your information to such jurisdictions, subject to appropriate safeguards.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of the Website after any change constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, contact:

Midlaj Industries Pvt. Ltd.

Attn: Privacy Officer

Indrapur-3, Janaki Gaunpalika, Banke, Nepal

Email: info@midlaj.com

Phone: +977-9858305386 / 081-538615

Website: www.midlajplywood.com